Privacy policy

Effective Date: October 2026

Welcome to Mirvenno.

This Privacy Policy describes how we collect, use, retain, process, and protect personal information when you visit our website, purchase jewelry or accessories, contact customer support, or interact with our online store.

Mirvenno is operated by Wuhan Sanpaike E-Commerce Co., Ltd. We recognize the importance of privacy and aim to handle personal information responsibly and transparently in accordance with applicable data protection laws.

By using our website, you acknowledge that you have had an opportunity to read this policy. Where particular processing activities require consent under applicable law, we will seek that consent.

1. Information We Collect

The information we collect varies according to how you browse our website, shop with us, communicate with our team, and use our services.

Information You Give Us

When you purchase a product, complete a website form, submit feedback, or contact customer service, you may provide:

  • Your full name;

  • Email address;

  • Telephone number;

  • Shipping address;

  • Billing address;

  • Order details and purchase history;

  • Information about the jewelry or accessories you select;

  • Customer service messages and correspondence; and

  • Other details you choose to share.

We use this information as needed to administer purchases, coordinate delivery, respond to questions, process eligible returns and refunds, and provide support.

Please avoid sharing unnecessary sensitive personal information through ordinary website forms or customer service messages.

Payment Details

Transactions may be processed by independent third-party payment providers.

Where these providers collect and handle payment details directly, we do not store complete payment card numbers, security codes, or full payment authentication information in our own systems unless expressly stated otherwise.

Payment providers handle transaction information under their own privacy policies, security procedures, and legal obligations.

Please review the relevant provider's privacy information when using an external payment service.

Information Collected During Website Visits

Certain technical and usage details may be collected automatically when you access our website. The information collected depends on your device, browser, privacy preferences, and the technologies enabled on the Site.

This may include:

  • IP address;

  • Browser type and version;

  • Device details and operating system;

  • Pages viewed and interactions with website features;

  • Referring websites and traffic sources;

  • Approximate location inferred from technical information; and

  • The dates, times, and duration of website activity.

Cookies, pixels, analytics tools, server logs, and similar technologies may be used to collect this information.

These tools can support website operation, help identify technical problems, explain how visitors use our store, and assist us in improving performance and the shopping experience.

Where consent is legally required for particular tracking technologies, we will obtain it before using them.

2. Purposes for Using Personal Information

Mirvenno processes personal information for legitimate business purposes, subject to applicable law and any consent required for the activity.

Managing Orders and Delivery

We may use information to:

  • Receive and verify orders;

  • Confirm selected products and purchase details;

  • Prepare jewelry and accessories for shipment;

  • Arrange delivery with logistics providers;

  • Send order confirmations and dispatch notices;

  • Share available tracking information;

  • Assess cancellation, return, and refund requests; and

  • Answer questions about purchases.

Providing Customer Assistance

Relevant information helps us respond to product questions, provide order updates, address delivery concerns, review payment inquiries, and handle other support requests.

Maintaining and Improving the Website

Technical and usage information may help us:

  • Maintain website functions;

  • Identify browsing, navigation, or checkout difficulties;

  • Review product-page performance;

  • Understand general shopping patterns;

  • Improve descriptions and product presentation; and

  • Evaluate our online services.

Where appropriate, analytics information may be used in aggregated or otherwise protected forms.

Protecting Our Store and Customers

We may process information to verify transactions, detect suspicious activity, investigate possible fraud, protect customer accounts where applicable, and maintain the security and integrity of our services.

Meeting Legal and Administrative Requirements

Where necessary and legally permitted, information may be used to comply with legal obligations, maintain records, respond to lawful requests, enforce policies, resolve disputes, and protect the rights and security of our business and customers.

3. Cookies and Related Technologies

Mirvenno may use cookies and similar technologies to support website functions and understand how visitors interact with the store.

Depending on your preferences and the technologies in use, these tools may:

  • Keep items in your shopping cart;

  • Enable checkout and payment features;

  • Remember selected preferences;

  • Measure website traffic and performance;

  • Analyze browsing and shopping activity; and

  • Evaluate advertising or marketing performance.

Some cookies are necessary for website operation. Others may support analytics, personalization, or advertising, depending on the services we use.

Where required by law, we will request permission before activating non-essential cookies or comparable tracking technologies.

You can manage certain cookies through your browser or device settings and, where available, through our website's cookie preference controls.

Disabling some cookies may affect your cart, checkout, or other website features.

4. Disclosure of Personal Information

Mirvenno does not sell personal information for direct monetary payment.

We may, however, disclose relevant information to third parties where reasonably necessary to deliver services, complete transactions, meet legal obligations, or support legitimate business operations.

Recipients may include:

  • Payment processors;

  • Shipping carriers and logistics companies;

  • Fulfillment partners;

  • Website hosting providers;

  • Ecommerce platform and technology providers;

  • Customer service providers;

  • Analytics providers;

  • Marketing and advertising partners; and

  • Security and fraud prevention providers.

Where appropriate, information disclosed to a service provider will be limited to what is reasonably needed for its assigned purpose, subject to applicable law and the relevant service arrangement.

Certain privacy laws may classify disclosures to advertising or analytics partners as a “sale,” “sharing,” or targeted advertising activity even when no payment is exchanged. Where applicable, we will respect the privacy rights and opt-out requirements governing those activities.

We may also disclose information in response to applicable law, valid legal process, court orders, or lawful government requests, or where otherwise permitted or necessary to establish, exercise, or defend legal claims.

5. Information Used for Shipping and Fulfillment

To fulfill purchases, we may provide relevant order information to warehouse partners, carriers, and logistics providers.

Depending on the shipment, this may include:

  • The recipient's name;

  • Delivery address;

  • Telephone number;

  • Email address, where necessary;

  • Order and product details; and

  • Shipment references or tracking information.

These details may be used to prepare, dispatch, transport, track, and deliver your order or investigate delivery problems.

Shipping providers may process information according to their operational needs and applicable privacy obligations.

We do not intend to disclose unrelated personal information when arranging delivery.

6. Protecting Personal Information

Mirvenno uses reasonable administrative, organizational, and technical measures designed to protect information against unauthorized access, accidental loss, misuse, improper disclosure, alteration, and other unauthorized processing.

Depending on the systems involved, safeguards may include access restrictions, security monitoring, secure transmission, and other appropriate protections.

Our website or service providers may use SSL/TLS encryption or comparable technology to help protect information transmitted online.

However, no internet transmission or electronic storage method is completely secure. Absolute security cannot be guaranteed in every circumstance.

Please take reasonable precautions to protect your devices, email accounts, passwords, and payment credentials. If you suspect unauthorized access to an account or service, notify the relevant provider as appropriate.

7. How Long We Keep Information

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention depends on the type of information and whether it is needed to:

  • Complete purchases and deliveries;

  • Provide customer assistance;

  • Handle returns, refunds, and disputes;

  • Maintain transaction and business records;

  • Investigate suspected fraud or security incidents; or

  • Meet legal, tax, accounting, or regulatory obligations.

When information is no longer needed for the relevant purposes, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable law and legitimate retention requirements.

Retention periods may therefore vary according to the circumstances.

8. Children's Information

The Mirvenno website is intended for general consumer shopping and is not specifically directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without the authorization required by applicable law.

If we learn that a child's information has been collected in circumstances that violate applicable requirements, we will take reasonable steps to investigate and address the matter, including deleting the information where appropriate.

Parents or legal guardians who believe a child has provided personal information to us may contact customer support using the details below.

Any additional protections required by applicable children's privacy laws remain unaffected.

9. Rights of California Residents

California residents may have rights under applicable California privacy laws, depending on the circumstances and whether the relevant requirements apply to our business and processing activities.

These rights may include:

Information About Our Practices

You may request information about the categories and specific pieces of personal information collected, their sources, the purposes of collection or use, and the categories of third parties receiving disclosures.

Access

You may have the right to request access to personal information we maintain about you.

Correction

You may request correction of inaccurate information, subject to applicable legal requirements.

Deletion

You may request deletion of certain information, subject to exceptions permitted or required by law.

Opting Out of Certain Activities

Where applicable, you may opt out of the sale or sharing of personal information, including certain activities involving cross-context behavioral advertising.

Non-Discrimination

Where required by law, we will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a request, email service@mirvenno.com.

We may need to verify your identity or authority before responding. Requests will be handled according to the procedures and timeframes required by applicable law.

If an authorized representative acts on your behalf, we may request proof of authorization where legally permitted.

10. Rights of European Customers

People in the European Economic Area and other jurisdictions with applicable data protection laws may have additional rights concerning their information.

Depending on the law and circumstances, these may include:

  • Access to personal information;

  • Correction of inaccurate or incomplete details;

  • Erasure of certain information;

  • Restriction of processing;

  • Objection to certain processing activities;

  • Data portability, where applicable; and

  • Withdrawal of consent where processing relies on consent.

Where the General Data Protection Regulation (GDPR) or similar legislation applies, processing will rely on an appropriate legal basis. Depending on the activity, this may include contractual performance, compliance with legal obligations, legitimate interests where permitted, or consent where required.

Send privacy requests to service@mirvenno.com.

We may ask for reasonable information to confirm your identity before handling a request.

Where applicable, you may also lodge a complaint with the relevant data protection authority.

The scope and availability of these rights depend on the laws applicable to your circumstances.

11. Promotional Communications

Where legally permitted and subject to any required consent, Mirvenno may send marketing messages about:

  • New jewelry and accessory collections;

  • Product launches and updates;

  • Discounts and promotional offers;

  • Store announcements;

  • Relevant product recommendations; and

  • Other information about our products and services.

You can stop promotional emails by using the unsubscribe link in the message or contacting us for assistance.

Where a communication channel requires consent under applicable law, we will obtain that consent before sending marketing messages through it.

Unsubscribing from promotions does not prevent necessary service communications about existing transactions, such as order confirmations, payment concerns, shipment notices, return or refund requests, and customer service matters.

12. External Links and Third-Party Services

Our website may use or link to payment services, shipping providers, analytics tools, advertising platforms, external websites, applications, and other third-party services.

These providers may collect or process information under their own privacy policies and practices.

Mirvenno does not control every independent third-party system and cannot guarantee the privacy practices or security measures of services operated by others.

Before providing information directly to an external website or service, please review its privacy notice.

This section does not exclude responsibilities that cannot legally be excluded.

13. Processing Information Internationally

We may work with providers and business partners located in different countries or regions.

As a result, information may be transferred, processed, or stored outside your country of residence.

Privacy protections and legal requirements in those locations may differ from those in your home jurisdiction.

Where international transfers require safeguards under applicable law, we will take the required measures. These may include appropriate contractual protections, recognized transfer mechanisms, or other legally accepted safeguards.

You may contact customer support for further information about relevant safeguards, subject to applicable law and the circumstances of your request.

14. Updates to This Policy

We may revise this Privacy Policy to reflect changes in our operations, website features, products, technologies, information practices, or legal requirements.

When publishing an updated version, we will revise the effective date where appropriate.

If a material change requires additional notice or consent under applicable law, we will take the required action before implementing it.

Please review this page periodically to stay informed about our information-handling practices.

15. Privacy Questions and Requests

For questions about this policy, assistance with personal information, or requests to exercise an applicable privacy right, please contact us.

Brand Name:
Mirvenno

Company Name:
Wuhan Sanpaike E-Commerce Co., Ltd.

Business Address:
Shop 5, Floor 1, Building 3, Residential, Commercial and Social Welfare Project (Nanshan Yuefu), No. 2 Zhoudian 4th Road, Donghu New Technology Development Zone, Wuhan, Hubei Province, China.

Customer Support Email:
service@mirvenno.com

Customer Service Phone:
+86 27 87871378