Terms of Purchase

Effective Date: October 2026

Thank you for choosing Mirvenno.

These Terms of Purchase govern orders and purchases made through mirvenno.com. Please read them together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

By placing an order, you agree to these Terms and the applicable policies disclosed before purchase. Nothing in these Terms limits mandatory consumer rights.

1. Our Store and Its Operator

Mirvenno is operated by Wuhan Sanpaike E-Commerce Co., Ltd.

We offer jewelry and personal accessories for everyday wear, special occasions, and gifting. Our services include providing product information, coordinating orders and payments, arranging fulfillment, and assisting customers with purchases.

Our business address and customer support details appear in Section 16.

2. Product Information

Please review the product page before purchasing, including the available materials, finishes, measurements, sizes, variations, fastening details, included components, and care instructions.

Descriptions such as “gold-tone” and “silver-tone” describe appearance and do not, by themselves, indicate solid gold or sterling silver. “Pearl-look” describes an appearance and does not, by itself, indicate natural or cultured pearls. Refer to the stated composition for material information.

Product colors may appear slightly different because of lighting, photography, and screen settings. Such differences do not excuse delivery of an item that is materially inconsistent with its description.

If a specification is missing or unclear, please contact us before ordering. If you have material sensitivities, review the stated composition before purchasing or wearing an item.

For damaged, defective, incorrect, incomplete, or materially misdescribed products, please contact us for assistance under Section 10.

3. Information Required for Your Order

Provide accurate, complete, and current information when ordering, including the contact, shipping, billing, and payment information requested at checkout.

Before submitting payment, check:

• The selected products and variations;

• Sizes, lengths, colors, and quantities;

• The delivery address and contact details;

• The shipping method and estimated transit time; and

• The order total, including shipping and applicable taxes.

If you discover an error after ordering, email service@mirvenno.com promptly with your order ID and the correction needed.

We will check whether the information can still be changed. Corrections cannot be guaranteed once picking, packing, fulfillment, or shipping is underway.

4. Order Acknowledgment and Review

An order acknowledgment confirms receipt of your order information. It does not confirm that verification is complete or that the package has shipped.

We may review an order and, where reasonably necessary, place it on hold, decline it, or cancel it because of:

• Unavailable inventory;

• Unsuccessful payment authorization;

• Missing or inconsistent order information;

• Suspected fraud or unauthorized payment;

• A material pricing or product-information error; or

• A technical error affecting the purchase.

We may contact you for clarification or explain the available options.

If we cancel an order after collecting payment, we will refund the amount owed to the original payment method within 5–10 business days after cancellation. Your payment provider may require additional time to display the credit.

5. Payment

Successful payment authorization is required before an order proceeds to fulfillment. Available payment methods are displayed at checkout.

By submitting payment, you confirm that you are authorized to use the selected payment method and that your billing information is accurate.

Payments may be processed by independent third-party providers. When a provider handles payment details directly, Mirvenno does not retain complete payment card numbers, card security codes, or full payment authentication details in its own systems.

If payment is declined or cannot be verified, fulfillment may be paused until the issue is resolved.

Do not send full card numbers, card security codes, passwords, or authentication codes to customer support.

6. Prices and Promotions

Review the total amount payable before completing checkout. Your total may include product prices, shipping charges, applicable taxes, and other charges disclosed before payment.

The US shipping rates in these Terms are stated in USD. Check the currency displayed for your purchase at checkout.

Promotions may have eligibility conditions, minimum spending requirements, usage limits, and expiry dates. Offers cannot be combined unless expressly permitted.

Changes to prices or promotional conditions apply to future purchases. If a material error affects an existing order, we will contact you about the available options rather than charge an increased amount without your agreement.

7. Shipping and Delivery

7.1 Order Processing

Orders are normally prepared for dispatch within 1–3 business days after payment confirmation.

Processing time is separate from shipping transit time. Weekends and applicable public holidays are excluded from business days. Preparation may take longer during holidays or periods of unusually high demand.

If a problem significantly affects preparation, we may contact you using your checkout details.

7.2 US Shipping Options and Charges

For eligible orders delivered within the United States:

Shipping Service	Fee	Eligibility	Estimated Transit Time
Standard Shipping	$3.99 USD	Merchandise subtotal of $0.00–$39.96 after discounts	7–15 business days after dispatch
Free Standard Shipping	Free	Merchandise subtotal of $39.97 or more after discounts	7–15 business days after dispatch
Express Delivery	$6.99 USD	Selected eligible orders and destinations	7–10 business days after dispatch

Shipping-fee eligibility and the free standard shipping threshold are based on the merchandise subtotal after all applicable discounts, excluding shipping charges and taxes.

If a discount reduces that subtotal below $39.97, the $3.99 standard shipping fee applies.

Express Delivery is available only where offered at checkout. It does not guarantee arrival on a particular date. All transit estimates exclude the normal 1–3 business day processing period.

Please review the available services and charges before paying. If checkout information differs from the published policy or is unclear, contact us before submitting your order.

7.3 Fulfillment Locations

We may use fulfillment facilities, warehouse partners, logistics providers, and carriers to prepare and deliver orders.

Dispatch locations depend on inventory, the products ordered, the destination, and our fulfillment arrangements. Unless expressly stated for your purchase, dispatch from a particular warehouse is not guaranteed.

An order may arrive in separate packages, with different tracking numbers and delivery dates.

7.4 Tracking and Delivery Estimates

After dispatch, we will generally send a shipping confirmation email once tracking information is available. Tracking may take several business days to activate or display the first update.

Delivery estimates begin at dispatch. Actual transit times may be affected by carrier operations, transport disruptions, severe weather, public holidays, destination conditions, and customs procedures where applicable.

7.5 Delayed or Missing Packages

If your order exceeds its estimated delivery period, tracking remains unchanged for an unusually long time, or a package appears lost, email service@mirvenno.com with your order ID and tracking details.

We will review the shipment information and contact the carrier or logistics provider where appropriate. For confirmed lost shipments or other qualifying delivery issues, an appropriate resolution may include a replacement or refund.

If tracking shows “Delivered” but you have not received the package, contact us promptly. That tracking status does not automatically prevent an investigation or assistance.

7.6 Address Errors and Import Charges

Please provide a complete and accurate delivery address. If you discover an error, contact us immediately.

Additional shipping charges may apply if you request reshipment because incorrect or incomplete address information was supplied. We will explain applicable charges before arranging reshipment.

Where international delivery is available, duties, customs clearance fees, or other import taxes may apply unless expressly included in the price or identified at checkout. Please review the relevant destination conditions before ordering.

For further details, see our Shipping Policy.

8. Changes to an Order

To request a change, email service@mirvenno.com with your order ID, checkout email address, and requested amendment.

Depending on availability and fulfillment status, we may be able to change a product variation, quantity, delivery address, or contact detail.

Orders may begin processing shortly after payment confirmation. Once picking, packing, fulfillment, or shipping is underway, changes may no longer be possible.

We will explain whether your request can be accommodated and obtain your agreement before collecting any additional payment.

9. Order Cancellations

Contact us as soon as possible if you wish to cancel an order.

We will check its status and make reasonable efforts to accommodate cancellation before fulfillment begins. Cancellation cannot be guaranteed once picking, packing, fulfillment, or shipment is underway.

If cancellation is approved and payment has been collected, the applicable refund will be processed to the original payment method within 5–10 business days after approval.

If the order has already shipped, you may request a return after delivery under our Return & Refund Policy.

10. Returns and Refunds

10.1 Return Period and Eligibility

Mirvenno offers a 180-Day Return Guarantee for eligible purchases. You may submit a return request within 180 calendar days from the delivery date.

For change-of-mind returns, items should be unused, in their original condition, and complete with supplied accessories and components. Original packaging should be included where available or required by the published return conditions.

Items used, altered, damaged after delivery, or missing components may not qualify for a change-of-mind return. Any product-specific restrictions must be disclosed before purchase.

These conditions do not automatically exclude claims involving products received damaged, defective, incorrect, incomplete, or materially different from their descriptions.

10.2 Requesting a Return

Email service@mirvenno.com with your order ID, checkout email address, product name, reason for return, and relevant photographs or videos where appropriate.

Wait for approval and the authorized return instructions before shipping.

The return facility may differ from our business address. Do not send returns to our business address unless we specifically instruct you to do so.

10.3 Return Shipping Costs

The 180-Day Return Guarantee does not mean all returns include free return shipping.

For eligible change-of-mind returns, customers generally pay return shipping. Original outbound shipping charges may not be refundable unless required by applicable law or otherwise approved by Mirvenno.

For confirmed defects, shipping damage, incorrect items, missing components, or material discrepancies, we will provide an appropriate resolution at no additional cost to the customer.

If a return is required to resolve a confirmed issue, we will arrange return shipping at our expense or provide instructions for reimbursing an agreed return-shipping cost. Contact us before purchasing return postage.

10.4 Refund Method and Timing

Approved refunds are issued to the original payment method:

• Returns requiring inspection: within 5–10 business days after the returned product has been received and inspected.

• Refunds without a return: within 5–10 business days after approval.

• Approved cancellations: within 5–10 business days after cancellation approval.

Your bank, card issuer, or payment provider may require additional time to display the credit.

For full eligibility requirements and procedures, see our Return & Refund Policy. Mandatory consumer rights remain unaffected.

11. Stock Availability

Products and variations are subject to availability.

If an item becomes unavailable after ordering, we will contact you about the available options. These may include waiting for restocking, selecting an alternative with your agreement, or cancelling the affected item and receiving the refund owed.

We will not knowingly substitute a materially different product without your approval. Refunds for cancelled items are processed within 5–10 business days after cancellation.

12. Product Care

Use each product for its intended purpose and follow the product-specific instructions supplied.

Handle clasps, chains, settings, adjustable parts, and decorative elements carefully. Use cleaning and storage methods suitable for the stated materials and finish.

Damage caused after delivery by misuse or unsuitable care may affect eligibility for a voluntary return. It does not automatically exclude a claim involving a defect present when the product was delivered.

If an item appears damaged or unsafe to wear, stop using it and contact us.

13. Customer Responsibilities

Please review product information, select the intended variations, provide accurate checkout details, and check shipping charges and the order total before payment.

Keep your order confirmation and relevant shipping or return records. Contact us promptly if you identify an issue.

These responsibilities do not transfer all delivery risks to you or remove your rights concerning faulty, incorrect, missing, or materially misdescribed products.

14. Payment Concerns

If you believe a payment was unauthorized, duplicated, or incorrect, contact us promptly with relevant transaction information, such as your order ID, payment date, and amount.

You may also contact your bank, card issuer, or payment provider. Contacting Mirvenno does not require you to waive any available dispute rights.

Do not send sensitive payment credentials through ordinary customer support communications.

15. Errors and Corrections

We may correct errors in product information, prices, availability, or website content.

If a material error affects an order already submitted, we will explain the issue and the available options. Depending on the circumstances, these may include proceeding with corrected information by agreement or cancelling the affected order and receiving the refund owed.

We will not require you to accept a materially different product or an increased price without your agreement.

Any cancellation or refund will be handled consistently with these Terms, our published policies, and applicable mandatory requirements.

16. Company and Contact Information

Brand Name: Mirvenno

Legal Company Name: Wuhan Sanpaike E-Commerce Co., Ltd.

Mirvenno is operated by Wuhan Sanpaike E-Commerce Co., Ltd.

Business Address:
Shop 5, Floor 1, Building 3, Residential, Commercial and Social Welfare Project (Nanshan Yuefu), No. 2 Zhoudian 4th Road, Donghu New Technology Development Zone, Wuhan, Hubei Province, China.

Customer Support Email: service@mirvenno.com
Customer Service Phone: +86 27 87871378
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Typical Response Time: 1–2 business days

For purchase-related inquiries, include your order ID and the email address used at checkout.

The business address is provided for company identification and correspondence. It is not an authorized return address unless confirmed by our customer support team.