Return & Refund Policy

Effective Date: October 2026

Thank you for shopping with Mirvenno.

We aim to provide a clear and dependable shopping experience when you purchase jewelry and accessories from our store.

If you would like to return an item, request a refund, cancel an order, or report a problem with your purchase, our customer service team will assess your request under this policy and applicable consumer protection laws.

For assistance, please email service@mirvenno.com.

When contacting us about a purchase, include your Order ID and the email address used at checkout so that we can locate your order efficiently.

1. Our 180-Day Return Guarantee

Mirvenno provides a 180-Day Return Guarantee for eligible purchases, subject to the conditions in this policy.

You may submit a return request within 180 calendar days from the date your order is delivered.

Requests submitted after this period may fall outside our voluntary return guarantee, unless applicable law requires a longer period or another remedy.

Before sending any item back, please contact customer service to obtain return approval and instructions.

The 180-Day Return Guarantee does not mean that all returns include free return shipping. Responsibility for return shipping depends on the reason for the return, as explained below.

This voluntary guarantee supplements your mandatory consumer rights and does not replace, restrict, or remove them.

2. Eligibility and Condition of Returned Items

We review return requests according to the reason for returning the item and its condition.

For change-of-mind or preference-based returns, products should generally:

• Be unused and in their original condition;
• Include their original packaging, where available or required;
• Include all supplied accessories, detachable parts, instructions, and other components; and
• Meet the applicable requirements described in this policy.

Please take reasonable care when handling, storing, and repackaging jewelry or accessories intended for return.

Items that have been used, altered, damaged after delivery, or returned with missing components may not qualify for a change-of-mind return, subject to applicable law.

Any product-specific return restrictions must be clearly disclosed on the relevant product page or in this policy before purchase.

These conditions do not automatically exclude claims involving products that arrive damaged, defective, incorrect, incomplete, or materially different from their advertised descriptions.

Each request will be assessed using the reason for return, the item’s condition, the available order details, and applicable legal requirements.

3. Problems With an Item You Received

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description, please notify Mirvenno as soon as reasonably possible.

To help us review the issue, we may ask for:

• Your order ID;
• Your name;
• The email address used at checkout;
• The product name and a description of the problem; and
• Photographs or videos of the item, packaging, or affected components, where appropriate.

After reviewing the information, we will determine a suitable resolution based on the circumstances.

Possible solutions may include:

• Replacing the product;
• Issuing an applicable refund;
• Arranging a return; or
• Providing another appropriate remedy.

For confirmed defects, shipping damage, fulfillment errors, missing components, or material discrepancies, Mirvenno will provide an appropriate resolution without imposing additional costs on you to resolve the confirmed issue, subject to applicable law.

Please contact us before arranging return shipping so that we can provide the correct instructions.

4. Returning an Item Because You Changed Your Mind

You may request a return for an eligible, non-defective product within the 180-day return period.

Reasons may include:

• No longer needing the jewelry or accessory;
• Preferring a different style, color, size, or length;
• Changing your mind after purchasing; or
• Deciding that the item does not suit your intended use.

These requests remain subject to the eligibility and product-condition requirements in this policy.

For change-of-mind returns:

• Customers generally pay the return shipping costs;
• The item must meet the applicable return requirements; and
• Original shipping charges may not be refundable unless required by law or otherwise approved by Mirvenno.

Contact customer support before shipping your return. We will explain the applicable requirements and procedure.

Nothing in this section limits rights or remedies that cannot legally be waived.

5. Starting a Return Request

To request a return, email service@mirvenno.com with:

• Your order ID;
• The product name;
• Your reason for returning it;
• Your name;
• The email address used at checkout; and
• Supporting photographs, videos, or other relevant information, where applicable.

Our team will review the request and explain the next steps.

Please wait for return approval and instructions before sending the item. Unconfirmed returns may be more difficult to identify and process promptly.

We may contact you for additional information before reaching a decision.

6. Return Approval and Shipping Destination

Once a return is approved, we will provide the instructions relevant to your purchase.

These may include:

• The authorized return address;
• Packaging and shipping requirements;
• A return reference or identification number; and
• Other details needed to complete the return.

Do not send products to our registered business address unless Mirvenno specifically instructs you to do so.

The designated return facility may differ from our registered business address.

Sending a return to an unauthorized address or omitting required information may delay processing or make the package difficult to locate.

Please keep your shipping receipt and any tracking details until the return has been resolved.

7. Responsibility for Return Shipping

Return shipping arrangements depend on why the product is being returned and the circumstances of the purchase.

Change-of-Mind Returns

For eligible preference-based returns:

• Customers generally cover return shipping;
• The authorized return instructions must be followed; and
• Original outbound shipping charges may not be refunded unless required by law or otherwise approved by Mirvenno.

Damaged, Defective, Incorrect, or Incomplete Items

Where a qualifying defect, shipping damage, fulfillment error, missing component, or material discrepancy is confirmed, Mirvenno will arrange an appropriate resolution.

If returning the item is necessary to resolve the confirmed issue, we will arrange return shipping at our expense or provide instructions for reimbursing an agreed return-shipping cost. Please contact us before purchasing return postage.

Before shipping a return, please:

1. Contact customer support.
2. Obtain the required approval.
3. Follow the instructions provided.
4. Use the authorized return address.

Mandatory consumer rights and statutory requirements take precedence over any inconsistent condition in this section.

8. Inspection of Returned Products

Items may be inspected after arriving at the designated return facility.

Where relevant, our review may consider:

• The condition of the item upon arrival;
• Its packaging and included components;
• Whether it matches the original order;
• The stated reason for return; and
• Whether the applicable return conditions have been met.

For jewelry and accessories, inspection may include clasps, chains, fastenings, settings, decorative elements, detachable parts, and other components relevant to the item.

The inspection helps us determine the appropriate next step. It does not remove or restrict your rights under applicable law.

Our customer service team may contact you if further information is needed.

9. Refund Method and Timing

Approved refunds are issued to the original payment method used at checkout.

Refunds Requiring a Return

Where a return shipment is required, approved refunds are processed within 5–10 business days after the returned product has been received and inspected.

Refunds Without a Return

If Mirvenno approves a refund without requiring the product to be returned, the refund is processed within 5–10 business days after approval.

Refunds for Approved Order Cancellations

If an order cancellation is approved and payment has already been collected, the applicable refund is processed within 5–10 business days after cancellation approval.

When the Funds Will Appear

These timeframes refer to Mirvenno’s refund processing. Once a refund is issued, your bank, card issuer, or payment provider may require additional time to make the funds available.

The time taken for the credit to appear depends on the relevant financial institution’s procedures.

If the applicable processing period has passed and you have not received a refund confirmation or the funds, contact customer service with your order details. We will help review the refund status.

10. Cancelling an Order

Please contact service@mirvenno.com as soon as possible if you wish to cancel a purchase.

Include your order ID and the email address used at checkout.

We will check the order’s current status and make reasonable efforts to accommodate cancellation requests before fulfillment begins.

Processing may start shortly after payment confirmation. Cancellation therefore cannot be guaranteed once picking, packing, fulfillment, or shipment is underway.

If cancellation is approved before shipment and payment has already been collected, the applicable refund will be issued to the original payment method within 5–10 business days after approval.

If the order has already shipped, you may request a return after delivery in accordance with this policy and applicable legal requirements.

Cancellation requests are assessed according to the order’s current status and the circumstances of the request.

11. Missing Shipments and Delivery Concerns

Contact customer support if tracking has not updated for an extended period, the package is significantly delayed, or you believe it has been lost.

Where available, please provide:

• Your order ID;
• The tracking number;
• Relevant shipping or delivery details; and
• A brief explanation of the concern.

We may check order records, review tracking history, and contact the carrier or logistics provider where appropriate.

If a shipment is confirmed lost in transit, Mirvenno will assess the circumstances and determine a suitable resolution under the applicable policies and legal requirements.

This may include:

• Sending a replacement;
• Providing a refund; or
• Offering another appropriate remedy.

If a refund is approved without requiring a return, it will be processed within 5–10 business days after approval.

Tracking Shows Delivered, but You Have Not Received the Package

If tracking shows that your package was delivered but you have not received it, please contact service@mirvenno.com promptly.

Where practical, check the delivery location, household members, building reception, or any safe place where the carrier may have left the package.

We will review the available delivery information and, where appropriate, contact the carrier or logistics provider to investigate.

A tracking status of “Delivered” does not automatically prevent you from reporting a missing package or receiving assistance. We will consider the available evidence and provide an appropriate resolution based on the circumstances and applicable legal requirements.

Each case is reviewed individually using the available order and shipping information.

If your package is still in transit, please contact us before initiating a return or replacement request so that we can review its status.

12. Contact Information

For help with returns, refunds, cancellations, damaged products, incorrect orders, missing items, or delivery concerns, please contact us.

Brand Name:
Mirvenno

Company Name:
Wuhan Sanpaike E-Commerce Co., Ltd.

Business Address:
Shop 5, Floor 1, Building 3, Residential, Commercial and Social Welfare Project (Nanshan Yuefu), No. 2 Zhoudian 4th Road, Donghu New Technology Development Zone, Wuhan, Hubei Province, China.

Customer Support Email:
service@mirvenno.com

Customer Service Phone:
+86 27 87871378