Terms of Service

Effective Date: October 2026

Welcome to Mirvenno.

These Terms of Service explain the conditions governing access to and use of the Mirvenno website, including its pages, shopping features, digital content, and related services (together, the “Site”).

The Site is operated by Wuhan Sanpaike E-Commerce Co., Ltd. under the Mirvenno brand.

These Terms apply when you browse our website, use its features, contact our team, place an order, or otherwise interact with our services.

Mirvenno offers jewelry and personal accessories for everyday wear, special occasions, and gifting.

Additional policies may also apply, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Terms of Purchase, and other notices published on the Site.

By accessing or using the Site, you acknowledge that you have had an opportunity to review these Terms. If you do not accept them, please discontinue use of the Site.

1. Information You Provide

When using Mirvenno's website or services, you agree to submit accurate, complete, and current information.

Depending on the service or transaction, we may require:

  • Your full name;

  • Email address and other contact details;

  • Billing information;

  • Shipping address;

  • Payment-related information; and

  • Other details reasonably needed to process a purchase, answer an inquiry, or provide our services.

Please check the information you submit and update it where necessary.

Incorrect, incomplete, or outdated details may affect payment approval, order preparation, delivery, or our ability to communicate with you.

To the extent permitted by applicable law, Mirvenno is not responsible for avoidable difficulties caused by inaccurate or incomplete customer information, including processing delays or delivery problems.

2. Privacy and Personal Data

We respect the privacy of people who visit and shop on our Site.

Our Privacy Policy describes how we collect, use, store, process, and protect personal information.

Information may be collected when you browse the website, make a purchase, contact customer service, submit a review, share feedback, or use other available features.

We handle personal information in accordance with our Privacy Policy and the legal requirements applicable to the relevant processing activities.

Please read that policy for details about our practices and any privacy rights available to you.

3. Website Content and Permitted Use

Materials appearing on the Mirvenno website may include:

  • Photographs of jewelry and accessories;

  • Brand names, logos, and trademarks;

  • Product descriptions and other written materials;

  • Illustrations, graphics, and videos;

  • Page layouts and visual designs; and

  • Software, digital resources, and technical components.

These materials belong to, are licensed to, or are otherwise lawfully used by Wuhan Sanpaike E-Commerce Co., Ltd. or the relevant rights holders.

Subject to these Terms, you receive limited, revocable, non-exclusive, and non-transferable permission to access the Site for lawful personal shopping and informational purposes.

Unless you have our written authorization or applicable law permits the activity, you must not:

  • Copy, redistribute, republish, or commercially exploit website content;

  • Reproduce or imitate substantial elements of the Site's structure or design;

  • Introduce malware, harmful code, or disruptive technology;

  • Collect website information using unauthorized bots, crawlers, scraping tools, or automated systems;

  • Access restricted systems, customer data, or protected areas without permission;

  • Disrupt the Site, its servers, or connected networks; or

  • Circumvent security controls or technical safeguards.

We may take reasonable protective measures or restrict access where necessary to protect our customers, website, content, or systems.

4. Reviews and Other Submitted Materials

Some website features may allow you to submit reviews, comments, photographs, suggestions, feedback, or other content.

When submitting material, you confirm that:

  • It is lawful and appropriate for its intended purpose;

  • Factual statements are accurate to the best of your knowledge;

  • It does not infringe another person's rights;

  • It is not fraudulent or deliberately misleading;

  • You hold the rights or permissions needed to submit it; and

  • It does not contain unlawful, defamatory, abusive, or otherwise inappropriate material.

You must not impersonate another person or submit false information for deceptive purposes.

To the extent permitted by law, voluntarily submitting content to Mirvenno grants us a worldwide, non-exclusive, royalty-free right to use, reproduce, adapt, publish, display, and distribute that content for legitimate business purposes.

These purposes may include showing product feedback, presenting products on the Site, responding to customers, and promoting our products and services.

You remain responsible for your submissions and for ensuring that they comply with applicable laws and third-party rights.

5. External Websites and Service Providers

The Site may link to or integrate with independent websites, applications, payment processors, carriers, tracking platforms, and other third-party services.

These providers may support payments, shipment tracking, customer assistance, access to information, and other shopping functions.

Mirvenno does not operate or control independent third-party services and cannot guarantee their content, availability, security, privacy practices, products, procedures, or contractual terms.

Use of an external service is governed by that provider's terms and policies.

Before sharing personal information or completing a transaction through a third party, please review its applicable terms and privacy notices.

6. Website Availability and Product Information

To the fullest extent permitted by applicable law, the Site and related services are provided on an “as is” and “as available” basis.

We make reasonable efforts to maintain website access and functionality, but cannot guarantee uninterrupted operation. Technical faults, delays, temporary restrictions, security incidents, service interruptions, and other operational difficulties may occur.

We also take reasonable steps to describe our products accurately.

Jewelry and accessories may show slight differences from online photographs or descriptions because of material characteristics, manufacturing variations, packaging changes, product updates, lighting, photography methods, or screen settings.

Please review the relevant listing for information about materials, finishes, measurements, colors, features, and intended use.

Except as expressly stated or required by applicable law, we provide no additional warranties or representations concerning the Site or products beyond those that cannot legally be excluded.

Nothing in these Terms removes or limits consumer protections or other legal rights that cannot be waived.

7. Limits on Liability

To the maximum extent permitted by applicable law, Mirvenno and Wuhan Sanpaike E-Commerce Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from or connected with:

  • Website errors, interruptions, temporary unavailability, or technical limitations;

  • The purchase, handling, wearing, storage, or use of jewelry, accessories, or other products purchased through the Site;

  • Unauthorized access to, alteration of, loss of, or damage to information or data;

  • Failures involving payment providers, carriers, communication networks, external platforms, or third-party technologies; or

  • Circumstances beyond our reasonable control.

These exclusions and limitations apply only where permitted by applicable law.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Where legally permitted, claims concerning the Site, our services, or products purchased through the Site should be brought within one (1) year after the claim arises, unless applicable law requires a longer period or prohibits this limitation.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Wuhan Sanpaike E-Commerce Co., Ltd. against reasonable claims, liabilities, losses, damages, expenses, and costs resulting from:

  • Your breach of these Terms;

  • Unlawful or unauthorized use of the Site;

  • Infringement of another person's legal or intellectual property rights; or

  • Misuse of our website services or products.

This provision does not require you to give up statutory consumer protections or other rights that cannot legally be waived.

9. Electronic Notices and Communications

We may communicate with you electronically when you use the Mirvenno website or contact our customer service team.

Messages may include order confirmations, shipping notifications, delivery updates, customer service replies, transaction details, policy changes, and other notices related to the Site.

Where applicable law allows, electronic communications may satisfy requirements for written notices or communications.

Please provide a valid email address and ensure that you can receive messages sent to the contact details associated with your order or inquiry.

If your contact information changes, update it where possible to reduce the risk of missing important messages.

10. Intellectual Property Concerns

Mirvenno respects intellectual property rights and expects Site users to do the same.

If you believe that content on our website infringes your copyright, trademark, or another legally protected right, please contact customer support with enough information for us to review the concern.

Where applicable, include:

  • Your physical or electronic signature;

  • Identification of the right you believe has been infringed;

  • The location of the disputed material on the Site;

  • Your name and relevant contact details;

  • Your email address and telephone number; and

  • An explanation of the alleged infringement and why you consider the use unauthorized.

We may request further information where reasonably necessary to assess the complaint.

After reviewing the information, we may take appropriate action in accordance with applicable law.

11. Circumstances Beyond Our Control

Mirvenno will not be responsible for delays, interruptions, or failures to perform obligations to the extent caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters or severe weather;

  • Public health emergencies;

  • Government orders or restrictions;

  • Labor disputes;

  • Transport or logistics disruptions;

  • Carrier delays;

  • Supply chain interruptions;

  • Internet, telecommunications, or infrastructure failures; and

  • Other events that could not reasonably have been prevented or controlled.

If these events affect an order or our services, we will make reasonable efforts to share relevant updates and provide appropriate assistance.

Obligations that remain enforceable under applicable law will continue to apply.

12. Product Ownership and Delivery Risk

Ownership of products purchased through Mirvenno, together with responsibility for loss or damage during transit, will be determined according to applicable law and the relevant shipping arrangements.

Responsibility may depend on the shipping method, carrier terms, delivery status, and applicable legal requirements.

This section does not override mandatory consumer protections or other obligations that cannot legally be excluded.

If your order arrives damaged, is delayed, or cannot be located, please contact customer support. Delivery concerns, missing-package reports, and damaged-item requests will be reviewed under our Shipping Policy, Return & Refund Policy, and applicable law.

13. Applicable Law and Disputes

These Terms and transactions completed through the Mirvenno website will be interpreted in accordance with applicable law, subject to mandatory consumer protection rules relevant to the customer or transaction.

Where legally permitted, disputes relating to these Terms, use of the Site, or purchases through our website may be brought before a court with appropriate jurisdiction.

Nothing in this section deprives customers of mandatory legal rights, remedies, or consumer protections.

14. Severability and Transfers

If a competent authority finds a provision of these Terms invalid, unlawful, or unenforceable, that provision will be modified or limited only as far as necessary to address the issue.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

You may not assign or transfer your rights or obligations under these Terms without any approval required by applicable law or these Terms.

Wuhan Sanpaike E-Commerce Co., Ltd. may transfer or assign its rights and obligations where legally permitted, provided the transfer does not unlawfully reduce customers' rights or protections.

15. Agreement and Related Policies

To the extent permitted by applicable law, these Terms and the policies and notices referenced on the Mirvenno website form the agreement governing access to the Site and use of its related services.

Related documents may include:

  • Privacy Policy;

  • Shipping Policy;

  • Return & Refund Policy;

  • Terms of Purchase; and

  • Other applicable website policies and notices.

These documents replace earlier communications or agreements concerning the same subject matter to the extent permitted by law.

If a provision conflicts with a mandatory legal requirement or applicable consumer protection right, that requirement or right will prevail.

16. Company and Contact Details

For questions about these Terms, website use, purchases, or store policies, please contact us.

Brand Name:
Mirvenno

Company Name:
Wuhan Sanpaike E-Commerce Co., Ltd.

Business Address:
Shop 5, Floor 1, Building 3, Residential, Commercial and Social Welfare Project (Nanshan Yuefu), No. 2 Zhoudian 4th Road, Donghu New Technology Development Zone, Wuhan, Hubei Province, China.

Customer Support Email:
service@mirvenno.com

Customer Service Phone:
+86 27 87871378